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Courses/UX Design Foundations/Usability Testing Protocols/
Exercise #3

Formulating Objective, Non-Leading Usability Tasks

How you phrase a task script directly determines the validity of your testing data:

The Leading Question Defect

  • Leading (Bad): 'Go to the search bar at the top right, search for Nike sneakers, and click the blue checkout button.' This tests whether the user can follow directions, not whether the interface is usable!
  • Non-Leading (Good): 'You want to buy a pair of running shoes for under $100. Show me how you would find and purchase them on this site.'

A sound task specifies a realistic human goal without mentioning interface elements, button labels, or navigation paths.

Topics

Why We Test: The Gap Between Saying and Doing
Moderated vs. Unmoderated Usability Testing
Formulating Objective, Non-Leading Usability Tasks
The Think-Aloud Protocol: Accessing Cognitive Logic
Quantitative Usability Metrics: Task Success, Time, and SUS
Synthesizing Insights: Affinity Mapping and Triage
design
UX Design

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Usability Testing Protocols

Level 6 · Workflows and Deliverables

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